RESOLVING TEAM
CONFLICT
Change imposed is
change opposed
Conflict
is inevitable, yet there are ways to disagree and without being disagreeable.
On the other side of a breakdown is a breakthrough. Most teams get stuck in the
breakdown because they don’t know how to talk about their common problems. By raising
the level of trust and understanding the different perspectives on an issue can
be put on the table. When people find a way to talk about the problems
they find solutions that will work for everyone.
SKILLED
FACILITATION
Every organization has challenges it must deal
with. Too often the internal resources
that could answer these challenges are focused on assigning blame instead of
finding solutions. There is a natural tendency to the see the world in terms of
“we” versus “they.” The people with the
answers are those closest to the problem. Both sides have a piece of the
puzzle. With skilled facilitation the different sides will find that all the
pieces fit together into a coherent whole. This new perspective can help move
the organization to the next level of achievement.
For more information
FRAMEWORK FOR
RESOLUTION
Resolving
conflict takes time. Personal interviews are conducted to collect data and
foster understanding. A proven approach
is a two-day off-site. During the off-site the issues are mediated by skilled
facilitators. The conflict resolution methods help the group or team find a
mutually agreeable decision based on shared interests and mutual understanding
instead stated positions.